Frequently Asked Questions
Everything you need to know about your next travel adventure with Trtl.
When will my order be shipped?
Orders placed before 1pm Monday to Friday are typically processed and dispatched on the same day. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for UK customers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return your items in their original condition for a full refund or exchange.
How do I clean my Trtl Travel Pillow?
Maintenance is easy! Simply remove the internal support structure and machine wash the soft fleece wrap on a cool cycle. We recommend air drying to keep the fabric in top condition.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also checkout quickly using PayPal, Apple Pay, or Google Pay.
Do you offer international shipping from the UK store?
The Trtl Travel UK store primarily services the United Kingdom. For orders to the US, Europe, or Australia, please visit our dedicated regional websites to ensure the fastest delivery and local currency pricing.
Is the Trtl Pillow scientifically proven to work?
Yes, our pillows are designed based on ergonomic research to provide optimal head and neck support, preventing 'nodding' and neck strain during long-haul flights or commutes.